Help Center
Frequently Asked Questions
Where to buy, shipping, returns, and how to reach Hillbilly Haute.
Shop in person at Main Street Mercantile in Calico Rock, Arkansas, our flagship retail partner. Amazon, eBay, and Walmart listings are coming soon. See Where to buy for every option.
No. hillbillyhaute.com is a brand site. It does not process payments or host a cart. Purchases go through Main Street Mercantile and other partners as they go live. See our Terms of Use for details.
Hillbilly Haute was founded by Angel Stout-Padovani in Mountain Home, Arkansas. The brand blends Ozark roots with high-fashion craft, starting with the leather crest on our hats. Read more on Our Story.
Our current lineup lives on Our Products: leather-crest and script hats, tees, hoodies, and sweatshirts. Pieces rotate with limited drops, so that page is always the source of truth.
Use the form on our Contact page, email hillbillyhautear@gmail.com, or message us on Instagram at @hillbillyhauteco. We’ll point you to the best next step for orders, partnerships, or store visits.
No. We don’t fulfill orders from hillbillyhaute.com. Shipping (and any promos) come from the retailer you buy from. For local pickup or store questions, start with Main Street Mercantile in Calico Rock, or reach us via Contact.
Rates depend on where you buy. For store questions, email hillbillyhautear@gmail.com, use the form on our Contact page, or message us on Instagram at @hillbillyhauteco. Marketplace sellers list shipping at checkout.
Timing varies by retailer. Most U.S. partner orders arrive within about a week once shipped. Locally, you can also pick up at Main Street Mercantile in Calico Rock during store hours.
Returns follow the store where you purchased. For Main Street Mercantile orders, contact us within 30 days via the Contact form, hillbillyhautear@gmail.com, or Instagram @hillbillyhauteco. Items should be unworn and in original condition. Marketplace and other partner purchases use that seller’s return process.
For boutique purchases, reach out within 30 days through Contact, email, or Instagram, and we’ll help arrange an exchange when stock allows. Partner orders follow that retailer’s exchange policy.
Hats are One Size Fits Most with an adjustable snapback, fitting head circumferences from about 21" to 23.5". Apparel sizing varies by piece. Check the product details on Our Products or with the retailer at checkout. There is no separate size-guide page.
Main Street Mercantile hours vary. Check the retailer card for current times (and directions) via Find a Retailer on the home page. Questions? Reach us on Contact.
Yes. Visit Retail Partners for logo guidelines and custom apparel requests, or use Become a Partner to open the Contact form. You can also email hillbillyhautear@gmail.com or message @hillbillyhauteco.
Most partners currently ship within the U.S. For international options, check the retailer at checkout, or ask us via Contact, email, or Instagram @hillbillyhauteco.
Spot clean with a damp cloth and mild soap. Do not machine wash or tumble dry. Store on a flat surface or hat rack. Condition the leather crest occasionally with leather balm. For tees and fleece, follow the care label on the garment.